Refund policy
RETURN POLICY & REPLACEMENTS
We take great pride in our products and its 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual, we want to hear from you. If you have received any product that is defective, you must contact us within 15 business days of receipt of merchandise. We will address the issue at once, a customer service representative will provide the client/customer with mailing instructions for all the product in question. Customers will be responsible for paying the costs associated with returning the item the item to Rock-it Hair & Beauty ltd. If Rock-it Hair & Beauty verifies and agrees that the product is defective in any way, Rock-it Hair & Beauty will then exchange or replace the item
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item Rock-it Hair & Beauty will cover the cost of shipping the exchanged/new item back to the customer. If Rock-it Hair & Beauty does not validate the product defect issue we will return the item in question to the customer at our expense without an exchange of product. However, we will not accept any product that has been altered in any way.
EXCHANGES
Rock-It Hair & Beauty at its sole discretion may exchange products under the following conditions.
Requests must be made within 15 business days of receipt of product (s). Any exchange request after 15 days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way
According to the law you cannot return human hair products that have been used. This includes removing the from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and the law please return the item in its original and resalable condition as a necessary health precaution.
The product must be exchanged for something of equal or greater value. No refunds will be permitted,
In order to process an exchanged the unwanted product would need to be sent back at your own expense we suggest sending through a carrier that provides tracking system information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly if the product has been returned unused, and in its original condition, we will exchange the product for something of equal or greater value.
SHIPPING DELAYS
All Express Shipment Requires a Signature
For your convenience please do not wait until the last minute to place your order if you have a deadline hair appointment or another engagement its always best to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive on behalf of DHL/FedEx. We are not responsible for late shipments due to incident weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL/FedEx to deliver your package on time if your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information. Please contact us at info@readytorockit.co.uk or WhatsApp call us on +4407497517808
FAILED DELIVERIES/REFUSED SHIPMENTS/ INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order and to make sure you have included all the relevant information (address, apt#, zip code/postcode etc) needed to deliver your package. Your order will be shipped via DHL/FedEx to the address that you have provided it is extremely important that you give us accurate and complete information. If an address correction needs to be made after your shipment you will be charged an extra fee DHL/FedEx charges us to make the correction.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS
If a shipment is returned to us due to a bad address you will be responsible for the additional charges.
AGAIN, NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS
LOST SHIPMENT
If you have tracked your package and there is a discrepancy in the delivery information, or it has been lost in transit please call us immediately. We will contact DHL/FedEx right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 1-7 business days. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.
(Warning) Rock-It Hair & Beauty will not resend or refund a package that has been shown to be DELIVERED on DHL/FedEx tracking system
DO YOU ACCEPT RETURNS
1 item returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect such as the size, style, hair material, cap construction or color doesn’t match the description, please feel free to contact us our customer service will reply to you ASAP.
2 items must be returned in their original packaging condition (unaltered, unworn, undamaged, and with tags attached and in their original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut.
3 Please notice that if you wish to return any or all parts of your order you will need to contact customer service firstly, you can send the items back after their confirmation. And once the returned items is received and inspected, your refund will be processed and automatically applied to your original payment account. The buyer needs to pay for the return shipping fee if there is no quality problem with our products. Or you can keep the product and negotiate with our customer service for a refund directly.
4 Care and styling products, accessories, liquids, and special-order items are ineligible for return. Please note that free gifts should be shipped out together with the original package
5 After the return request has been authorized the product/products can be shipped back to the address we gave you please kindly send an email about your order number and returned package number.